Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at team@jubelnaturals.ca. If your return is accepted, we’ll either email you a return shipping label for a flat rate of $11 or you can ship on your own. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at team@jubelnaturals.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

• Full refund or credit (including tax where applicable) for items returned within 30 days of your delivery date. 
• Refunds are issued in the original form of payment. 
• Shipping fees are not refundable.
• Products can be used but we do not accept empty or near-empty bottles.
• Partially returned kits will be reimbursed as store credit. All products must be returned and received by us in order to be refunded.
• If an exchange is requested, a store credit will be issued for the returned item and the credit will be used to purchase the new product. 
• All returned or exchanged products must be sent to our facilities in the same manner they were received and the customer is responsible for all return shipping charges.
• Products purchased with store credit will be reimbursed as store credit.
• Promotion codes are considered a discount on the order and the value of the discount will not be refunded when your return or exchange is processed. Promotion codes and discounts will not apply to exchanges.
• We are unable to issue a refund or exchange for any gift with purchase.
• For products purchased from any of our other authorized retail partners (including online retailers), please contact the retailer to complete a return/exchange. We can only accept returns/exchanges for orders placed directly from our website.
• If your original payment method is expired or no longer valid, we are only able to issue a refund in the form of a store credit.
• If you received your product as a gift, it is eligible for a store credit or exchange. Please reach out to our customer care team here, so we can obtain and confirm the original order details.